AIS CloudX Situation Report The services are operating normally

AIS CloudX Situation Report

The services are operating normally

Following the earthquake in Myanmar on March 28, 2025, Advanced Wireless Network Co., Ltd. would like to inform our customers that our team has promptly conducted an inspection of AIS CloudX services, which are provided at AIS Data Center. The inspection results indicate that services are operating normally, with no data loss or damage. Additionally, the backup systems continue to function as usual. Furthermore, critical systems and equipment within AIS data center have been inspected according to the Business Continuity Plan (BCP) for disaster management, including buildings, power systems, and communication networks, by our expert engineering team.

Our management and team are dedicated to supporting all customers and understand the importance of handling future emergencies. We are ready to facilitate communication to ensure your business operations continue smoothly during such situations with close monitoring of related systems and providing efficient assistance.

Update as of March 29, 2025

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FAQ AIS CloudX

The inspection results indicate that services are operating normally, with no data loss or damage. Additionally, the backup systems continue to function as usual.

Currently, there are no reports of damage affecting the operations of AIS Data Center.

The main electrical system, UPS system, backup generators, and cooling systems are all functioning efficiently.

Currently, there are no reports of damage to the electrical systems supplying the building. Continuous monitoring of electrical quality is being conducted through the monitoring system, and it remains at standard levels.

Currently, the backup fuel supply can support operations for 24-48 hours. The team has a scheduled refueling plan to ensure continuous operation.

The transmission system and network equipment connected to the building are still operating normally.

After-sales service is still available as usual. You can contact technical staff at AIS ICT Service Desk by calling 1740 or emailing servicedesk@ais.co.th every day, 24 hours a day

You can contact us at https://www.ais.th/business/help-and-support for further service recommendations.

AIS CloudX services have a standard for emergency data backup both locally and offsite (7 copies). Customers can contact Service Desk at 1740, available 24 hours a day, to request this information.