1. The SuperMESH WiFi package is exclusive to individual customers registered or registered with the certificate of juristic person, for fibre to the home (FTTH) and fibre to the room (FTTR) services.
   
2. Monthly service fees do not include VAT.
3. The installation fee of 4,800 baht is payable in the first monthly bill. Alternatively, the 4,800-baht installation fee will be discounted should a customer utilize the SuperMESH WiFi 1Gbps package for a continuous 24-month billing cycle, counted from the installation date. Should services be terminated for any reason before the 24-month cycle is completed, the customer is liable for payment of damages, which will be calculated according to the length of service provided.
4. Once this package has been initiated, the customer may not move the point of installation during the first 6 months, counted from the installation date. Should the customer move the point of installation, the benefits listed in these terms and conditions will be affected, effective immediately.
5. The 800-baht activation fee (Discounted from the normal fee of 2,000-baht) will be refunded in the form of a monthly 100-baht discount on services that will last 8 billing cycles. Should services be temporarily halted by the customer during this time, that discount will also be halted immediately.
6. Existing AIS customers who wish to switch over to this package and require additional equipment or a replacement for the existing equipment, will be required to commence a 24-month billing cycle in accordance with the terms and conditions of this package, although said customers will receive a 4,800-baht discount on the initial set-up fee, which will be initiated from the date of installation.
7. Customers using this 1.5Gbps/500 Mbps package will receive a Private IPv4 and a Public IPv6. Special! only the 1Gbps/500Mbps package will receive a Public IPv4 and a Public IPv6, which can do port forwarding and use bridge mode.
   
8. Customers cannot change to a lower speed internet package during the period of the 24-month billing cycle.
9. Where a temporary halt to services is initiated due to customers reaching their credit limit or where any fees associated with the terms and conditions of this package remain unpaid, the customer’s access to any services will also be halted. Services will only be resumed once the customer has paid any outstanding bills in full.
10. This package is for personal use. Any sub-leasing of these services or commercial use is prohibited.
11. Customers wishing to utilize port forwarding must first register on this website: www.thddns.net. There are no fees involved and the following registration manuals can also be found there:
    -  THDDNS registration manual for Private IPv4
    -  THDDNS registration manual for Public IPv4
    -  THDDNS registration manual for Public IPv6
12. Maximum download speed is 1.5Gbps per household and maximum upload speed is 500 Mbps per household.
13. Customer will receive the rights to lease the following devices 
    • Two of MESH BE6000 Wifi 7 Router​ valued at 7,980 Baht*​ when apply SuperMESH WiFi 1.5Gbps Package or
    • Two of MESH WiFi6 Router valued at 5,000 Baht*
    • An AIS PLAYBOX valued at 2,490 baht. A discount of 3,096 baht/piece will be applied for customers who complete the 24-month billing cycle. Should customers be unable to complete the 24-month billing cycle, they will be liable to the damages calculated according to the length of service provided
14. Compatible mobile phones and computers (devices capable of connecting on the 160MHz frequency) include:
    • Smart phones, such as Huawei P40 Pro and above/Xiaomi 11T Pro or any device with a SnapDragon 888 chipset
    • Notebooks with Intel Core i7 CPU 1.8GHz RAM 16GB processors and above, such as the Lenovo ThinkBook 14-IML that comes with WiFi Chipset AX20X or Intel Killer only.

Remark: Internet speeds are dependent on network usage demands or device capabilities

• Fixed Broadband Service is a co-speed of data usage service for both the receiving and sending of data. Therefore the quality and speed of internet depend on quantity, amount of Subscribers, the distance between the internet network and Subscriber’s premises, quality and efficiency of connecting devices including the server of the website which the Subscribers visit and may result in lower speeds of connection than the speeds specified in the Subscriber's package.
• During the daily high-traffic peak period is from 6:00 PM to 12:00 AM, massive usage may result in lower speeds of connection than the speeds specified in the subscriber's package.
• For the prevention and avoidance of effect on other Subscriber using of service, Service Provider reserves the right to specify the conditions prioritizes the collective interest of general Subscribers.