The Ultimate Care For Your Galaxy​

• Package prices are inclusive of VAT.
• Package pricing is based on the device’s RRP, excluding service fees for Device Damage care, Device Switch, or Device Replacement services.
• One mobile number may register for the service for up to 3 devices (1 Mobile Number / 3 IMEIs).
• The service will become effective once the customer receives an SMS confirming successful enrollment.
• For monthly packages, the package will be automatically renewed in the following month.
• For 12-month upfront packages, from the second year onward, the package will automatically renew on a monthly basis within the same pricing tier. The package fee for Month 13 will be waived, and monthly package fees will begin from Month 14 onward until the customer requests cancellation.
• Customers may continuously subscribe to the service for a maximum of 72 months.
• If a registered device is repairable, including but not limited to screen damage, but the required repair parts are unavailable, the customer will receive a device switch without being charged the Switch Service Fee. However, the customer may still be required to pay the applicable repair service fee.
• Package fees are calculated on a date-to-date basis, with the service period running until midnight of the relevant date, for all packages.
• The Company reserves the right not to refund any service fees under any circumstances if the customer cancels the service before the end of the applicable service period or if the service is terminated for any reason.
• If the customer temporarily suspends the mobile number for more than 60 days, the service will be deemed terminated.
• If the customer’s mobile service is disconnected, the service will be deemed terminated.
• If the customer cancels the mobile number, changes from a postpaid to a prepaid plan, or ports the number to another network, the service will be deemed terminated.
• AIS Care+ with Samsung Care Services is a mobile device care service for customers who purchase a mobile device from AIS. It is not insurance.
• Customers can manage their AIS Care+ service package via LINE Official Account @AISCarePlus under the “Manage My Account” menu.  

• Customers may request repair services for smartphones and tablets an unlimited number of times. An additional service fee will apply each time a repair service is requested.
• The applicable additional service fee will be charged at a special rate determined by Samsung and will depend on the nature of the device damage.
• The additional service fee varies depending on the device model for which service is requested.
• Following completion of the service, the device will receive a 90-day warranty from the date the customer receives the device. The warranty applies to device malfunctions resulting from manufacturing defects or software-related issues.
• Repair services may also be available in certain countries outside Thailand. Please refer to the terms and conditions for overseas repair services.  

• Customers may request the Switch service up to 2 times and the Replacement service up to 1 time within each 12-month period.
• For the Switch service, a service fee of 25% of the device’s RRP in Year 1, 20% of the device’s RRP in Year 2, and 12% of the device’s RRP from Year 3 onward will apply. The standard retail price is based on the device price on the date of purchase, excluding promotional discounts. Only the device itself will be provided, excluding accessories, and the customer must hand over the original device to the delivery representative.
• For the Replacement service, a service fee of 42.5% of the device’s RRP in Year 1, 30% of the device’s RRP in Year 2, and 22% of the device’s RRP from Year 3 onward will apply. The standard retail price is based on the device price on the date of purchase, excluding promotional discounts. Only the replacement device will be provided, excluding accessories.
• Customers can request service through AIS Care+ online, 24 hours a day, at https://ais-careplus.bolttech.co.th/th/en/service​, by calling 098-585-1175 daily from 9:00 a.m. to 8:00 p.m., or via LINE Official Account @AISCarePlus.
• Switch and Replacement services are not available at Samsung Service Centers in Thailand or overseas.
• Devices provided under the Switch or Replacement service are covered by a 12-month device warranty from the date the customer receives the device. The warranty applies to device malfunctions resulting from manufacturing defects or software-related issues.
• When a customer requests the Replacement service, ownership of the originally registered device will transfer to the service provider.
• Customers may request a different color or model from the options offered at the time of service. Availability is subject to stock at that time.
• The service provider reserves the right to reject or cancel the service and/or take legal action if it is determined that the customer has engaged in unlawful or improper in connection with a service request.
• Devices provided under the Switch or Replacement service are replacement devices supplied by Samsung Service Centers.
• The service is provided by bolttech Device Protection (Thailand) Co., Ltd.  

• The device will be delivered only to the registered service subscriber. The recipient must present a valid Thai national ID card, and another person may not be authorized to receive the device on the customer’s behalf.
• For screen replacement services, delivery is expected within 1 day in Bangkok and surrounding areas and within 2–7 days in other provinces, depending on the location. The delivery period is calculated from the time the device has been successfully collected from the customer.
• For Switch or Replacement services, delivery is expected within 6 hours in Bangkok and surrounding areas for service requests submitted between 9:00 a.m. and 2:00 p.m., and within 1–5 days in other provinces, depending on the location. The delivery period is calculated from the time the service request is received and full payment has been completed.
• Delivery periods exclude public holidays.
• Customers may be entitled to compensation if the service is delayed or the device is not delivered within the specified timeframe. The refund will consist of the following two components:
• A refund of the remaining package fee, calculated based on the remaining service period, up to a maximum of 12 months; and
  • A refund of the service fee already paid for: the Switch service: 25% of the device’s RRP in Year 1, 20% of the device’s RRP in Year 2, and 12% of the device’s RRP from Year 3 onward, or
  • the Replacement service: 42.5% of the device’s RRP in Year 1, 30% of the device’s RRP in Year 2, and 22% of the device’s RRP from Year 3 onward.
    
    Refunds will be transferred to the customer’s bank account or processed through another method determined by the service provider. The customer is responsible for any applicable taxes. Other conditions are subject to the service provider’s terms and conditions.

If a customer travels overseas and experiences an issue with the device, repair services may be requested at participating Samsung Service Centers in eligible countries. Applicable service fees are subject to the rates and conditions of each country.

ASIA

Korea, Philippines, Indonesia, Vietnam, Singapore, Malaysia, New Zealand, Thailand, India, Hong Kong (including Macau), Taiwan

EUROPEAN UNION (EU)

United Kingdom, Germany, France, Spain, Italy, Denmark, Finland, Norway, Sweden, Netherlands, Belgium, Czech Republic, Romania, Poland

LATAM (Latin America)

Mexico

MIDDLE EAST AND NORTH AFRICA (MENA)

United Arab Emirates, Oman, Saudi Arabia, Turkey, South Africa, Zambia, Réunion, Mozambique, Mauritius, Kenya, Tanzania, Ethiopia, Uganda, Ghana, Ivory Coast, Cameroon, Nigeria, Senegal, Mali, Guinea

NORTH AMERICA (NA)

United States of America, Canada, Brazil  

• The extended manufacturer’s warranty refers to an extension of the original device warranty provided by Samsung.
• Eligibility for the extended manufacturer’s warranty will correspond to the customer’s AIS Care+ with Samsung Care Services subscription period, for up to a maximum of 6 years or 72 months.
• The manufacturer’s warranty applies only to device malfunctions caused by manufacturing defects and does not include the battery. It covers labor and spare-part costs when the product is repaired at an authorized Samsung Service Center in Thailand, subject to the applicable warranty terms and warranty period.
  

• If the device is not operating properly, a Samsung Service Center will inspect the device and troubleshoot the issue.
• Customers may make an appointment before visiting a service center via LINE Official Account @AISCarePlus.
• Damage or issues resulting from software operation or computer viruses are not included in this service.
  

• Customers will receive 1 month of AIS Care+ free of charge if they agree to subscribe to the service on the date of device purchase.
  • Customers purchasing through the AIS Online Store are eligible for the one-month free package by adding the device care service on the product order page and providing the mobile number to which the benefit will be applied. The package will commence from the date the customer receives the product. The applicable Package Fee will be charged to the customer’s AIS service bill.​
• For customers subscribing to a monthly package, the first month will be free of charge. Monthly package fees will then be automatically charged from the second billing cycle onward until the customer requests cancellation.
• For customers subscribing to a 12-month upfront package, the free 1-month package will be provided in Month 13. Monthly package fees will begin from Month 14 onward until the customer requests cancellation.
• Package pricing is based on the device’s standard retail price on the date of purchase, excluding promotional discounts and excluding Switch or Replacement service fees.
• Other terms and conditions, including service request conditions, are subject to the Company’s terms and conditions.