For the first time in Southeast Asia, AIS customers can enjoy all-inclusive no questions asked Switch, Replacement plus worldwide services and support for iPhone with AIS Care+ and AppleCare Services.
AIS Care+ with AppleCare Services provides everything you need to help protect your iPhone. You can switch, replace, repair, or have the battery replaced whenever you want it. No questions asked. To keep your iPhone looking new, AIS Care+ with AppleCare Services includes unlimited repairs at any Apple Store locations and Apple Authorized Service providers in Thailand and around the world.
Simply subscribe to one package and enjoy full coverage for your iPhone. Included services:
for any reason, any time
(2 switches per year).
if you do not have
your phone with you
(1 replacement per year).
by Apple Authorized Service Providers if your device
is damaged with a minimal service fee.
are used in all repairs and serviced by Apple Authorized Service Providers.
If your battery holds less than 80% of its original capacity, its replacement will be at no additional cost.
Carry-in repair service at Apple Stores and Apple Authorized Service Providers Same-day repair service in most major metropolitan areas worldwide.
are available in most major metropolitan areas worldwide. Apple Stores and most Apple Authorized Service Providers provide same-day repair services, minimizing downtime.
Support for iOS, iCloud, and Apple-branded apps is included.
Apple Support can help you to enjoy more of your favorite iPhone aps, like FaceTime, Mail, Photos, and more
even faster with priority access to Apple experts.
Get help with little to no wait because your calls and chats are prioritized. And most issues are resolved in one single conversation.
Enjoy the convenience of device pick up and drop off from your home or work place.
The charge will depend on your iPhone price.
An additional service fee shall be incurred in case of a device switch or replacement.
Regular price (THB) |
---|
10,001 – 20,000 |
20,001 – 30,000 |
30,001 – 40,000 |
40,001 – 60,000 |
60,001 – 80,000 |
aa | Monthly package (THB) | Monthly package (THB) |
---|---|---|
179 | 1,969 from 2,148 | |
219 | 2,409 from 2,628 | |
249 | 2,739 from 2,988 | |
329 | 3,619 from 3,948 | |
339 | 3,999 from 4,068 | |
* | The package subscribed will automatically be renewed. Your package can be cancelled anytime. (In the event you cancel the package, the IMEl number of your device will no longer be eligible for re-subscription.) |
** | In case of a fixed price package for 12 months, the package shall automatically be renewed to a monthly term. You will receive your 13th month coverage for free and the charge will start from the 14th month onwards until a cancellation is made. (More information) |
After purchasing an iPhone or
within 30 days at
branches
branches
For repair services or assistance
provided by Apple
Carry-in repair services at Apple Stores and Apple Authorized Service Providers https://locate.apple.com/th/th/service
Opt for the pick-up and delivery service through AIS Care+:
https://ais-careplus.bolttech.co.th
if you prefer not to travel
(available only in Thailand).
Access direct bilingual support from Apple experts: Online chat on M-F 9am-6pm at getsupport.apple.com
Call 1800-019-900*, 9am-6pm.
*Local call charges may apply. The phone number and operating hours may vary and are subject to change.
For a switch/replacement request, please contact AlS Care+.
Online service requests available
24 hours per day
at
https://ais-careplus.
bolttech.co.th
Contact our Call Center at 098-585-1175
daily from 09:00 to 20:00
(free of charge within AlS network).
LINE Official @AISCarePlus
Request service or chat with our customer service team from 09:00 - 20:00 hrs daily.
Device switch
Simply bring in your original device registered for the package for a change, with a service fee of 25% of the device price.
You are also eligible for a device color change.**
Device replacement
In case of no original device for replacement or of device loss, a service fee of 42.5% will be incurred.
You are also eligible for a device color change.**
*The service fee is based on the customer’s original device price at the time of service registration (exclusive of any promotion).
**The device replacement service is subject to product availability at a given time.
(between September 22, 2023, and March 20, 2024),
You can indicate your desire to switch to this new package. Monthly packages will remain at the same price, while annual packages will not incur any additional charges, and remaining service request entitlements will continue from the previous package. Please review the comparative information to make an informed decision.
If you are interested in receiving this special offer, please dial 5344# by April 30, 2024. *If you do not opt in by the specified date, you will not be able to make changes later.
*However, you can still receive the previous package (AIS Care+ for iPhone) as usual.
Service details |
AIS Care+ for iPhone Current package |
AIS Care+ with AppleCare Services New package |
---|---|---|
Switch service limit | 2 times per year | 2 times per year |
Service request fee for Switch | 4,500 / 8,500 / 11,500 / 14,500 (depending on the model) |
25% of the original price |
Device replacement service limit | 1 time per year | 1 time per year |
Service fee for Replacement | 42.5% of the original price (*Recommended retail price of the device excluding promotions) |
42.5% of the original price (*Recommended retail price of the device excluding promotions) |
Device repair limit | Unlimited | Unlimited |
Service fee for device repairs | 2,200 Baht per incident | THB 1,000 per screen (front or back) THB 2,000 (both front and back) THB 3,300 for other Repairs (beyond screen). A like-for-identical device will be provided if the device is replaced |
Hardware service and battery coverage | X | Available free of charge (battery capacity < 80%) |
Services at Apple Store and Apple Authorized Service providers | X | Available globally |
Technical support | X | Direct access to Apple experts in iOS and more via chat or phone |