How does AIS Care+
benefit you?
Easy application
Simply inform us,
and there are
no documents
required.
One free
screen
replacement
With a 3 monthwarranty.
Both old and new
devices apply
Just apply within
30 days, and no
device inspectionis required
Reach us with
total ease
Contact us online
24 hours or
Call Center.*
Make your
own choice
Enjoy the freedom
to choose the model,
color or even the
brand of your
device (as
presented).
On-time delivery
In case of a delivery delay, a refund
will be offered.
Send/receive
your device
Save your cost with
no need for a trip
to shop.
Get a warranty for up to 12 months
After a device switch or replacement.
Prices and service fees
AIS Care+ involves 2 service fees
Package Prices
Dependent upon the price of the device for which the service is applied
* The package applied shall be automatically renewed for a continued care service. Cancellation can be made anytime (no application can be resubmitted for a device with the same IMEI number).
Exclusive Offer!
Get 1 month FREE
when subscribing on the same day you buy a new device.
Detail on the services
What services do I get?
After the package application, you may enjoy AIS Care+ services as follows
"Feel free to make your choice"
when you request a device switch or replacement
Same modelsame color Same modeldifferent color Different brand, different model(as presented)
* The service rate shall be calculated according to the regular device price on the service application date (exclusive of the promotion that applies).
** The service depends on the stock availability at the time of service.
*** The devices that are switch/replaced are refurbished items certified by the manufacturers (REFURBISHED).
How many times can I use the services?
Care+ services are offered to you three times per 12 month cycle as follows:
- The device protection solutions are offered by Bolttech Device Protection (Thailand) Limited.
- The device switch to another brand or model will be subject to the service provider’s stipulation.
- The switch or replacement devices come with a 12 month warranty from the date of device delivery. (The warranty covers physical damage to the device due to manufacturing errors only.)
- A warranty is provided for a replaced screen for three months from the date of device delivery.
- In case of a device switch, the old device must be handed to AIS upon delivery of the AIS Care+ device.
- The lost device as reported by the customer is deemed as a property of the service provider.
- The service provider is entitled to the right to reject or cancel the services, or take legal action in case it is found that the customer’s use of the services involves intentional deception or illegal action.
Where to apply for the package?
Application can be made right after your device purchase or within 30 days no inspection is required
How to get the services
Delivery Time
คำถามที่พบบ่อย
No. This service is available for customers who have purchased a device from AIS or AIS dealers (under Advanced Wireless Network Co., Ltd.) only.
Yes. However, the customer will be required to get a new SIM from AIS since this service is intended for AIS prepaid customers only.
- AIS Care+ involves two fees: the “package fee” to confirm the customer’s application for the monthly or yearly AIS Care+ service,
- and the “service fee”, which will be incurred in case of a device exchange or replacement.
AIS Care+ is not an insurance. It is a service intended to take care of AIS customers’ smartphones/tablets in case of loss or damage from a fall, cracked screen or drop in water.
AIS Care+ is a service intended to take care of AIS customers’ devices in case of loss, fall, cracked screen or drop in water while insurance plans offered by device manufacturer is appliable to damage from the manufacture itself only.
- The refund rate calculation is based on the remaining period of the customer’s AIS Care+ service (up to 12 months).
- The refund shall be paid to the customer’s bank account.
No
Devices from AIS Care+ are refurbished items certified by the manufacturers.
No. AIS Care+ is applicable to individual AIS customers who have purchased a smartphone/tablet from Advanced Wireless Network Co., Ltd. only.
- The package prices are VAT inclusive.
- AIS Care+ packages are applicable to customers who have purchased devices from AIS or AIS dealers (under Advanced Wireless Network Co., Ltd.) only.
- The packages are applicable to customers using AIS Postpaid numbers registered as individual users only.
- The AIS Care+ package price depends on the regular price of the customer’s device (exclusive of any discount).
- One number is entitled to package application for up to 3 devices only (1 mobile number/ 3 IMEIs).
- The package becomes active once an SMS confirming successful application is received.
- Postpaid packages shall automatically be renewed in the following month.
- In case of application for a 12 month plan, the package shall automatically be renewed as a monthly package of the same price range at the beginning of the second year. However, a free package will be offered in the 13th month, and it will be charged from the 14th month onwards unless package cancellation is made.
- The application can be made for up to 48 months continuously only.
- All package fees are based on a date-to-date and time-to-midnight basis.
- In case of service cancellation prior to the stipulated time or premature termination of the service for any reasons, the company reserves the right not to give a refund under any circumstances.
- The customer’s request for temporary mobile service suspension for over 60 days will automatically result in the AIS Care+ service termination.
- In case of service suspension, the AIS Care+ services shall be deemed terminated.
- In case of mobile service cancellation, change from postpaid to prepaid services, or move to another network, the AIS Care+ services shall be deemed terminated.
- AIS Care+ is a form of services intended to provide exclusive care for AIS customers; it is not an insurance.
- To cancel AIS Care+, please dial *534*0#
- AIS Care+ terms and conditions Click
- DATA Privacy Click
